Information collected
Drcleanx may collect names, phone numbers, email addresses, delivery addresses, order details, account information, distributor applications, contact messages, newsletter preferences, payment references and technical security logs. Full card or UPI credentials are handled by the connected payment provider, not stored in the Drcleanx database.
How information is used
- Process and support orders
- Verify payments and prevent misuse
- Create shipments and provide tracking
- Answer customer and distributor enquiries
- Maintain accounts, wishlists and service records
- Send marketing only where the recipient has subscribed or otherwise permitted it
- Improve website security and performance
Service providers
Necessary order information may be shared with payment gateways, courier and logistics providers, email services, hosting providers and professional advisers that support the website. Information is shared only for the relevant service and subject to the provider’s own terms and privacy practices.
Cookies and local storage
The website may use session cookies for login and security, and browser local storage for cart or wishlist functions. Customers can clear browser data, although this may remove saved cart information or sign them out.
Email marketing
Newsletter subscribers can unsubscribe using the link in an email or by contacting support. Transactional order messages may still be sent when required to complete or support an order.
Retention and security
Information is retained only as reasonably needed for orders, support, records, security and business obligations. The website uses access controls, protected configuration files and encrypted integration secrets, but no internet system can promise absolute security.
Access, correction and deletion requests
Customers may contact Drcleanx to ask about, correct or request deletion of information associated with them, subject to identity verification and records that must reasonably be retained.
Contact
Privacy questions may be sent to info@drcleanx.com or AP Enterprise, Hooghly, West Bengal, India.
Privacy review: AP Enterprise should review this policy whenever its payment, logistics, analytics or marketing providers change.